JOB SUMMARY:
The Customer Solutions Representative (CSR) is crucial to achieving our mission. The CSR builds relationships with customers to access workforce services within the Career Centers and through referrals to our community partners.
ESSENTIAL FUNCTIONS:
• Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.
• Review and identify job opportunities for customers and provide referrals to qualified candidates.
• Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire.
• Develop constructive and cooperative working relationships with internal team members, the public and external partners.
• Actively seeks ways to improve workforce services to meet labor market needs.
• Performs other duties as assigned and fulfills responsibilities as required.
KNOWLEDGE / SKILLS / ABILITIES:
• Previous knowledge of workforce development or career counseling services is helpful.
• Knowledge of the local communities being served and understanding labor market and
• resources.
• Able to learn and use computers, systems, and programs such as word processing, and
• spreadsheets.
• Exceptional customer service and interpersonal skills.
• Able to work with diverse customers with unique needs and communication styles.
• Can effectively handle or resolve challenging situations and difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
• Organizational skills, detail oriented, problem-solving and critical thinking skills preferred. Able to multi-task and learn different systems/platforms, and diverse programs and services offered to customers.
• Develop and maintain effective working relationships with management, coworkers,
• and the public.
EDUCATION AND EXPERIENCE:
• High school diploma or GED.
• Valid driver’s license and proof of insurance with good driving record.
• Bilingual in English and Spanish strongly preferred.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
Physical requirements include lifting up to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech and hearing. Working conditions are primarily in an office environment. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ATTIRE REQUIREMENTS:
Business casual dress code is required. Business casual attire means clothing that allows staff to feel comfortable at work yet is appropriate for a professional office environment.
· Dress slacks, khaki pants, chinos, and dress capris
· Long or short-sleeved collared dress shirts, polo shirts, modest blouses, knit pullovers, or sweaters
· Pantsuits, dresses, or skirts with modest hemlines
· Dress shoes, loafers, boots, flats, heels, dress mules, dress slides, or dress sandals
All attire must be clean, neat, and free of wrinkles with no frayed hems, rips, or holes. Employees are expected to wear appropriately fitting clothes that are not too loose or too tight and do not pose a safety hazard.
No jeans, t-shirts, sweat/yoga pants, shorts, flip flops or athletic shoes, sneakers, or crocs are allowed