Job Summary: We are seeking a detail-oriented and compassionate individual to join our team as a Patient Intake Assistant at our Urgent Care Center. In this crucial role, you will be responsible for ensuring a smooth and efficient intake process for our patients. The ideal candidate will possess excellent organizational skills, strong interpersonal abilities, and a commitment to providing exceptional patient care.
Responsibilities:
1. Patient Check-In:
- Greet and assist patients during the check-in process, ensuring a welcoming and efficient experience.
- Collect and verify patient demographic information, insurance details, and medical history.
2. Vital Signs Measurement:
- Perform basic vital sign measurements, including blood pressure, temperature, and pulse, adhering to established protocols.
Documentation:
- Accurately record patient information in electronic health records (EHR) systems.
- File and organize patient documents, maintaining confidentiality and compliance with healthcare regulations.
Insurance Verification:
- Verify insurance coverage and eligibility, explaining benefits and financial responsibilities to patients.
- Assist patients in completing necessary forms and documentation.
Appointment Scheduling:
- Coordinate and schedule follow-up appointments or additional tests as directed by healthcare providers.
- Communicate appointment details and instructions to patients.
Patient Communication:
- Provide clear and concise information to patients regarding wait times, procedures, and any other relevant details.
- Answer patient inquiries and address concerns, escalating issues when necessary.
Collaboration with Healthcare Team:
- Assist healthcare providers with non-invasive medical procedures within the scope of the role.
- Prepare examination rooms and ensure they are stocked with necessary supplies.
Cleaning and Maintenance:
- Maintain cleanliness and orderliness of the patient waiting area and examination rooms.
- Follow established protocols for infection control and safety.
Billing Support:
- Collect and process patient payments, providing receipts and maintaining accurate financial records.
- Collaborate with billing personnel to address any billing-related inquiries or discrepancies.
- Other duties may be required as assigned.
Qualifications:
- High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.
- Previous experience in a healthcare setting, preferably in a patient-facing role.
- Strong organizational and multitasking skills.
- Excellent interpersonal and communication abilities.
- Familiarity with electronic health records (EHR) systems.
- Basic understanding of medical terminology and procedures.
- Ability to maintain patient confidentiality and adhere to HIPAA regulations.
- Empathetic and patient-centered approach to healthcare services.
If you are passionate about providing exceptional patient care in a fast-paced urgent care setting and possess the skills required for this role, we encourage you to apply for the position of Patient Intake Assistant. Join our team in making a positive impact on the health and well-being of our community.
Required Attire: Grey Scrubs and Closed Toe Shoes (No Crocs)