Reports To: Rays of Hope Director
Job Description Summary
The Rays of Hope (ROH) Assistant is responsible for supporting the Rays of Hope Director in the ongoing operation of the ROH program. This is a non-exempt position.
Essential Job Functions/Responsibilities
- Monitors and maintains volunteer curriculum notebooks.
- Schedules and assists with intake by providing child tours.
- Ensures that appropriate paperwork is in place for intake and programs.
- Provides callers with appropriate community resources.
- Assists the ROH Director with participant and volunteer attendance.
- Assists the ROH Director with programs, including class assignments.
- Assists with coordination of volunteer assignments and activities.
- Prepares and arranges rooms for groups and activities.
- Facilitates support groups as needed.
- Monitors and maintains inventory.
- Promotes Hospice of Midland and ROH in the community.
- Supports the Hospice of Midland and ROH Mission and Values.
- Completes other projects and duties as assigned.
- Must have at least a High School diploma or the equivalency.
- Must pass a drug test and criminal check and have a satisfactory driving history.
- Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order.
- Must be proficient in reading, writing and speaking English.
- Must have excellent communication skills, both verbal and written.
- Must have good general office and telephone skills.
- Must have good computer skills and knowledge of programs used by the agency.
- Must have good knowledge of office equipment.
- Must understand and promote the Hospice of Midland philosophy.
- Must maintain confidentiality in all aspects of Hospice of Midland care.
- Must have the ability to prioritize projects, be organized and flexible.
- Must be punctual, reliable and available when scheduled, which may include evening hours.
- Must be able to manage and supervise volunteers.
- Must have at least one year’s experience supervising children in a professional or volunteer basis.
- Organization personnel are expected to participate in appropriate education as may be requested by their immediate supervisor. In addition, organization personnel are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. All personnel must attend mandatory educational programs.
- May be exposed to extremes of heat and cold in all weather conditions. Must drive in various weather conditions on roads in varying degrees of repair.
- May be exposed to infections and contagious diseases. May be exposed to patients. Subject to varying and unpredictable situations. Handles emergency or crisis situations. Travel required. OSHA Exposure Category II (position includes tasks that involve no exposure to blood, body fluids or tissues, but employment may require some unplanned Category I tasks).
- Medium exposure risk for infectious disease transmission including SARS-CoV-2. Workers in this job category include those that require frequent and/or close contact with people who may be infected with SARS-CoV-2, but who are not known or suspected COVID-19 patients. To minimize risk, PPE (including the use of masks) is recommended and may be mandated by federal, state and/or local regulations. Regular hand washing and frequent use of hand sanitizer will assist in minimizing risk, as will social distancing when possible. Strategies are developed to minimize contact by using telecommunications wherever possible.
- Must be 18 years of age or older.
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job.
POSITION REQUIREMENTS
Job Title/Position: Rays of Hope Assistant
PHYSICAL REQUIREMENTS
The Rays of Hope Assistant must be able to sit, stand, squat, bend, kneel, twist and climb. They must also be able to lift and push/pull up to 25 pounds. They also occasionally are exposed to dust, walk on uneven or rough ground, and work near moving equipment. Hands will be used for repetitively grasping and turning, fine manipulation and speed work.
Job Title/Position: Rays of Hope Assistant
DRESS AND APPEARANCE
PURPOSE
To provide guidelines for personnel to project a professional image.
POLICY
Employees will abide by all provisions in the Hospice of Midland dress code policy.
PROCEDURE
All employees:
1. Staff is expected to practice good personal and oral hygiene.
2. All clothing must be neat, clean, in good repair, and shall have proper length and fit. Capris are allowed, but not shorts.
3. The employee identification badge must be worn, visible and in good repair while working. Replacements can be ordered from Human Resources as they become worn.
4. Fingernails must be clean, well-cared for, and should be of a length that doesn’t interfere with job duties.
5. Visible tattoos and visible multiple body piercings (including any facial septums or rings) are not allowed. Tattoos that have offensive content must be covered at all times.
6. Perfume, cologne, fragrances, or strong scents (including cigarette odor) are prohibited, as patients, co-workers or visitors to the office may be sensitive or allergic to them.
7. Hair styles and color should be conservative in nature.
8. Any beards and moustaches must be kept neatly trimmed.
9. Friday is considered a casual day. Jeans in good repair (no rips, holes, or tears) are allowed, as are Hospice T-shirts. There may be other special circumstances where jeans are allowed, but only with supervisor’s approval.
10. Shoes may be open or closed toe while working in the office. Shoes must have closed toes when working in homes and facilities.
Clinical Staff:
1. Clinical staff will wear scrubs or appropriate business casual dress. Care should be taken when laundering uniforms to maintain a professional appearance. Hospice of Midland royal blue or Hospice of Odessa red are the designated uniform colors.
2. Fingernails must be clean, well-cared for, and of a length that does not interfere with safe patient care. Artificial nails are prohibited for clinical staff for general safety and infection control purposes.
3. Any jewelry worn should be minimal, and for safety reasons, should not hang loosely.
Office Staff:
1. Office staff should wear business casual every day except Friday. Hospice of Midland or Rays of Hope T-shirts are allowed on casual Friday.
2. DME employees are allowed to wear jeans in good repair and Hospice polo or T-shirts every day. Closed-toed shoes are required daily.
If a staff member has a religious or cultural practice that would violate this policy, please contact Human Resources for a possible accommodation.
OFFICE HOURS:
Monday through Friday
8:30am to 5:00pm