Job Description: Customer Solutions Representative (CSR)
Location: Workforce Solutions – Big Spring, Fort Stockton, Midland, Odessa, Pecos
Job Type: Flexible (Full-Time/Part-Time)
Business Hours: Monday to Friday / 8am to 5pm
Job Summary:
The Customer Solutions Representative (CSR) plays a key role in supporting job seekers by building strong relationships, providing guidance, and connecting them with workforce services. This role requires effective communication, problem-solving, and the ability to navigate the local job market while offering resources and support to help individuals transition into new employment opportunities.
Essential Functions:
- Communicate with customers by phone or in-person to assess their goals and provide information on workforce services and resources.
- Advise job seekers on the local job market, resume development, application completion, interview techniques, and proper dress attire.
- Identify job opportunities and refer qualified candidates to employers or community partners.
- Guide customers on educational opportunities, training programs, and other available resources.
Qualifications:
- High school diploma or GED required.
- Bilingual (English/Spanish) strongly preferred.
- Strong communication skills, both verbal and written.
- Customer service-oriented with the ability to build rapport and empathy with diverse clientele.
- Ability to multitask, prioritize, and maintain detailed customer records.
- Ability to maintain confidentiality and handle sensitive customer information.
Attire:
- Business Casual:
- Tops: Collared shirts (polo shirts, button-up shirts), blouses, sweaters, or casual blazers. Ties are generally not required, and dresses or skirts that are knee-length or longer are acceptable for women.
- Bottoms: Dress pants, chinos, or well-tailored pants. Dark jeans may be acceptable on Friday only, but they should be clean and free of rips or fraying.
- Shoes: Loafers or dress shoes. Avoid sandals, flip-flops, or athletic shoes.